Amazon Order Support (4)
I need to exchange my Amazon order
No problem, we have you covered. Please contact us with your Amazon Order Id and your shipping address. Make sure to include the product size and color information. Please do not return the item to Amazon.
I need to return or refund my Amazon order
Please send us your Amazon Order Id and let us know how we can assist you. Please do not return the item to Amazon.
I did not receive my Amazon order
Amazon handles the fulfillment of almost all of customer orders. If your order has not arrived within 1-2 days of receiving a delivery confirmation, then please report to Amazon and they will ship a replacement item directly to you.
What is the return policy?
Please contact us if you need a return or refund. Please do not return the item to Amazon.
What is the Lifetime Guarantee?
We stand firmly behind our product quality and our exceptional customer service. Contact us if you experience any issues with your Xelfly products. Please do not return the item to Amazon.